Customer Support Executive

Company Overview

Gamut HR Solutions, headquartered in Hyderabad, is a specialized firm dedicated to matching job seekers with ideal employment opportunities. With a team of 2-10 employees, our mission is to provide personalized recruitment services, ensuring that both employers and job seekers find the perfect match. Discover more about us at Gamut HR Solutions .

Job Overview

We are seeking a Customer Support Executive to join our team in Hyderabad. This full-time, junior-level position requires 4 to 6 years of work experience. The role involves handling customer inquiries, managing relationships, and ensuring a seamless experience for our clientele. Candidates who exhibit strong communication skills and a customer-centric approach are encouraged to apply.

Qualifications and Skills

• Proficiency in call handling to efficiently manage incoming customer calls and route them to the appropriate department. (Mandatory skill)
• Expertise in active listening to understand and address customer queries effectively, fostering positive interactions. (Mandatory skill)
• Strong customer relationship management skills to enhance customer satisfaction and loyalty. (Mandatory skill)
• Experience with CRM systems to maintain accurate customer records and facilitate seamless communication.
• Excellent problem-solving abilities to quickly resolve customer issues and enhance their experience.
• Knowledge of order processing to efficiently handle and track customer orders from inception to completion.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong communication and interpersonal skills to interact professionally with customers and team members.

Roles and Responsibilities

• Handle and resolve customer inquiries via phone, email, and live chat in a timely and professional manner.
• Build and maintain strong relationships with customers by providing exceptional service and addressing their needs.
• Utilize CRM systems to track, document, and manage customer interactions and feedback.
• Collaborate with internal teams to resolve customer issues and improve service processes.
• Process customer orders accurately, ensuring timely delivery and satisfaction.
• Identify and escalate complex customer issues to the appropriate team for resolution.
• Provide feedback to management regarding customer concerns and potential areas for improvement.
• Participate in training and development programs to continuously improve customer support skills and knowledge.