Customer Support Executive

Employment Type: Full-time

Experience: 0–2 Years

Industry: SaaS / Digital Products

About the Role

We are looking for a Customer Support Executive who will be responsible for handling live chat and email support tickets.

This role focuses on helping customers, resolving issues quickly, and ensuring a positive support experience.

You will be the first point of contact for customers and play a key role in maintaining customer satisfaction.

Key Responsibilities

• Handle customer queries via live chat and email
• Respond to support tickets in a timely and professional manner
• Understand customer issues and provide clear solutions
• Escalate technical issues to the relevant team when required
• Maintain accurate ticket updates and follow-ups
• Ensure hi...