Customer support executive

Employment Type: Full-time
Experience: 0–2 Years
Industry: Saa S / Digital Products
About the Role
We are looking for a Customer Support Executive who will be responsible for handling live chat and email support tickets.
This role focuses on helping customers, resolving issues quickly, and ensuring a positive support experience.
You will be the first point of contact for customers and play a key role in maintaining customer satisfaction.
Key Responsibilities
- Handle customer queries via live chat and email
- Respond to support tickets in a timely and professional manner
- Understand customer issues and provide clear solutions
- Escalate technical issues to the relevant team when required
- Maintain accurate ticket updates and follow-ups
- Ensure high customer satisfaction and positive experience
- Follow support processes and guidelines
Required Skills
- Good written English communication
- Patience and problem-solving mindset
- Ab...