Job Description

Job Description

Roles and Responsibilities

  • Provide technical customer support through phone calls, emails, or chats to resolve customer queries related to software products.
  • Troubleshoot issues with LAN configuration, network connectivity, and other technical problems using troubleshooting techniques.
  • Collaborate with internal teams to resolve complex issues that require escalation.
  • Document customer interactions using CRM software for accurate tracking and reporting purposes.
  • Maintain a high level of professionalism while communicating with customers.

Desired Candidate Profile

  • 0-3 years of experience in similar industry.
  • Strong communication skills (verbal & written) for effective interaction with customers.
  • Basic knowledge of computer hardware, networking fundamentals, and operating systems.

Skills Require...

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