Customer Support Executive

Job description

Roles and Responsibilities
 

• Provide technical customer support through phone calls, emails, or chats to resolve customer queries related to software products.
   
• Troubleshoot issues with LAN configuration, network connectivity, and other technical problems using troubleshooting techniques.
   
• Collaborate with internal teams to resolve complex issues that require escalation.
   
• Document customer interactions using CRM software for accurate tracking and reporting purposes.
   
• Maintain a high level of professionalism while communicating with customers.
   

Desired Candidate Profile
 

• 0-3 years of experience in similar industry.
   
• Strong communication skills (verbal & written) for effective interaction with customers.
   
• Basic knowledge of computer hardware, networking fundamentals, and operating systems.