Customer Support Executive

Job Title

Customer Support Executive – Voice Process (Fresher)

Location

Kolkata

Employment Type

Full-Time (FTE)

Work Model

Work From Office for initial 4–5 months, followed by Hybrid model 

Shift

US Night Shifts 

Experience

Freshers 

Qualification

Non-technical Graduate freshers with versant scores of 57 & above are eligible

Job Responsibilities

Handle inbound voice calls for US customers

Resolve customer queries, concerns, and service requests effectively

Provide accurate information about products/services

Update customer details and call notes in CRM systems

Adhere to quality standards, SLAs, and compliance guidelines

Deliver excellent customer service experience

Skills Required

Good English verbal communication skills (mandatory)

Strong listening and problem-solving abilities

Basic computer knowl...