Customer Support executive - Kormangala

Job Description

Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

• Should be able to answer to emails timely ensuring adherence to the process standards.

• Follow up customer calls made wherever is necessary

• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

• Attend mandatory training sessions to stay updated on product or company policy changes

• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

• Input data into the company computer platform to keep each customer record updated.

Qualifications

Education and Experience :-

• Graduate or equivalent

• Proficient in relevant computer applications

• Required language proficiency, especially Hindi and English.

Added advantage :-

• Knowledge or some experience in a call centre or customer service environment

• Good data entry and typing skills

Key Competencies and Skills :-

• Strong problem solving abilities on technical and accounting basics.

• Verbal and written communication skills

• Listening skills

• Problem analysis and problem solving

• Attention to detail

• Team work

• High level of professionalism

• Must be available to work some holidays and weekends (flexibility)