Customer Support Executive

Responsibilities

• Handle customer enquiries via various channel e.g. phone (IB/OB), email and tickets in a timely and professional manner.
• Provide accurate information on products, services, and account-related matters.
• Resolve issues efficiently while adhering to internal SOPs and regulatory requirements.
• Perform basic investigations, follow-ups, and escalations when required.
• Maintain proper documentation and case records in internal systems.
• Meet service quality and response time standards.
• Work closely with internal teams to ensure smooth issue resolution.

Qualifications

• Minimum 2-3 years prior experience in customer service or call centre within the fintech, banking, or financial services is preferred.
• Fresh grads are welcomed.
• Strong problem-solving and critical thinking skills to effectively handle a variety of customer inquiries.
• Good c...