Customer Support Executive

Customer Support Executive

Department: Revenue Operations

Employment Type: Permanent - Full Time

Location: Remote first, UK

Compensation: circa £25,000

Description

Working with Support colleagues in the UK, US and Malaysia, you will be responsible for the administration of online support queries for Emerald's electronic products and maintaining a front-line service for our customers. You will also be involved in providing quality assurance testing for new and existing electronic products and be involved in related projects for service enhancements. Customer Support also act as the voice of the customer when escalating bugs and incidents to the Platform team.
Location: We perform at our best when we feel trusted and are able to choose an approach to working that suits us best, which is why we are a remote-first company. However, we also believe in face to face collaboration, and our UK colleagues meet once a month for team time and q...