Customer Support Executive

We are hiring a “​Customer Support Executive” for a leading Financial Company. Positions are based at Mumbai, Maharashtra. Find below more details about these job opportunities:

Job title: Customer Support Executive

Industry: Media

Job location: Mumbai, Maharashtra

Educational Qualification:Preferred candidates with a background in BAF (Bachelor of Accounting and Finance), BCOM (Bachelor of Commerce), or a related finance discipline.

Experience : 1 Year of experience in filed sales.

Job Description:

1. Excellent Communication Skills:

• Communicate effectively and professionally with customers through various channels, including phone, email, and chat.


• Provide timely and accurate information to customers, addressing their queries and concerns.

2. Educational Background:

• Strong understanding of financial concepts and principles will be an added advantage.

3. Field Support:

• Willingness to travel and meet clients on-field to understand their requirements and provide personalized support.


• Collaborate with the sales team to ensure seamless coordination in addressing customer needs.

4. Customer Relationship Management:

• Build and maintain positive relationships with clients by understanding their needs and delivering exceptional service.


• Proactively identify opportunities to enhance customer satisfaction and loyalty.

5. Problem Resolution:

• Investigate and resolve customer issues promptly, ensuring a high level of customer satisfaction.


• Escalate complex issues to the appropriate department for resolution and follow up to ensure timely resolution.

6. Documentation and Reporting:

• Maintain accurate and detailed records of customer interactions and transactions.


• Generate reports on customer feedback and provide insights to improve overall customer experience.

Additional Skills:

• Knowledge of financial products and services.


• Ability to work independently and collaboratively within a team.


• Problem-solving and critical-thinking skills.

Benefits:

• Competitive salary


• Health and wellness benefits


• Career growth opportunities

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CTC : Rs. 3.5/lpa to 4.0/lpa