Customer Support Executive

About ZingHR

ZingHR is a leading HR Tech and SaaS-based organization, transforming the way enterprises manage their people and processes. We are looking for experienced professionals to join our Customer Success Operations (CS Ops) team in Pune. The ideal candidate will bring hands-on experience in HR transformation, change management, HCM implementation, customer success, or HR consulting and will play a crucial role in ensuring customer satisfaction and operational excellence.

Key Responsibilities

• Serve as the techno-functional point of contact for clients within the assigned portfolio.
• Manage and track support tickets via platforms like Freshdesk , ensuring timely resolution by coordinating with internal teams such as Delivery and Product.
• Perform root cause analysis for recurring issues and provide long-term, sustainable solutions.
• Ensure SLA adherence f...