Job Description
Job Description
Key Responsibilities:
Requirements
Key Responsibilities: Handle customer inquiries through phone, email, chat, or support tickets Resolve customer issues promptly while maintaining service quality standards Document customer interactions, complaints, and resolutions accurately Coordinate with internal teams to resolve escalated customer issues Follow standard operating procedures and customer service guidelines Maintain customer satisfaction and service-level commitments Identify recurring customer issues and suggest process improvements Requirements Graduate in any discipline 1–5 years of experience in customer support or service roles Strong verbal and written communication skills Good problem-solving and interpersonal abilities Basic knowledge of CRM or customer support tools is preferred
We are looking for a customer-focused Customer Support Executive to handle customer queries, resolve issues, and ensure a positive customer experience through timely and effective communication.
Key Responsibilities:
- Handle customer inquiries through phone, email, chat, or support tickets
- Resolve customer issues promptly while maintaining service quality standards
- Document customer interactions, complaints, and resolutions accurately
- Coordinate with internal teams to resolve escalated customer issues
- Follow standard operating procedures and customer service guidelines
- Maintain customer satisfaction and service-level commitments
- Identify recurring customer issues and suggest process improvements
Requirements
- Graduate in any discipline
- 1–5 years of experience in customer support or service roles
- Strong verbal and written communication skills
- Good problem-solving and interpersonal abilities
- Basic knowledge of CRM or customer support tools is preferred
- Ability to handle customers professionally in a fast-paced environment
Benefits
- Competitive salary package
- Paid leaves and holidays
- Performance-based incentives
- Training and career growth opportunities
Requirements
Key Responsibilities: Handle customer inquiries through phone, email, chat, or support tickets Resolve customer issues promptly while maintaining service quality standards Document customer interactions, complaints, and resolutions accurately Coordinate with internal teams to resolve escalated customer issues Follow standard operating procedures and customer service guidelines Maintain customer satisfaction and service-level commitments Identify recurring customer issues and suggest process improvements Requirements Graduate in any discipline 1–5 years of experience in customer support or service roles Strong verbal and written communication skills Good problem-solving and interpersonal abilities Basic knowledge of CRM or customer support tools is preferred
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