Customer Support Executive

About ZingHR
ZingHR is a leading HR Tech and SaaS-based organization, transforming the way enterprises manage their people and processes. We are looking for experienced professionals to join our

Customer Success Operations (CS Ops)

team in Pune. The ideal candidate will bring hands-on experience in

HR transformation, change management, HCM implementation, customer success, or HR consulting

and will play a crucial role in ensuring customer satisfaction and operational excellence.

Key Responsibilities
Serve as the

techno-functional point of contact

for clients within the assigned portfolio.
Manage and track support tickets via platforms like

Freshdesk , ensuring timely resolution by coordinating with internal teams such as Delivery and Product.
Perform

root cause analysis

for recurring issues and provide long-term, sustainable solutions.
Ensure

SLA adherence

for all ...