Job Description
Job Title: Customer Support Executive (Voice Process)
Location: Noida, Sector 62
Working Days: 6 Days a Week
Working Hours: 10:00 AM – 7:00 PM
Joining: Immediate Joiners Only
About the Role
We are hiring Customer Support Executives – Voice Process for a leading MNC in Noida. The role involves handling customer interactions over voice calls and delivering high-quality support to domestic and international customers.
Key Responsibilities
- Handle inbound and outbound voice calls professionally.
- Address customer queries, concerns, and service requests effectively.
- Provide accurate information and resolve issues within defined TAT.
- Manage client escalation handling and ensure timely resolution.
- Perform client retention–related activities to improve customer satisfaction.
- Provide operational support to ensure smooth daily operations.
- Escalate complex issues to relevant internal teams.
- Adhere to company policies, quality standards, a...
Location: Noida, Sector 62
Working Days: 6 Days a Week
Working Hours: 10:00 AM – 7:00 PM
Joining: Immediate Joiners Only
About the Role
We are hiring Customer Support Executives – Voice Process for a leading MNC in Noida. The role involves handling customer interactions over voice calls and delivering high-quality support to domestic and international customers.
Key Responsibilities
- Handle inbound and outbound voice calls professionally.
- Address customer queries, concerns, and service requests effectively.
- Provide accurate information and resolve issues within defined TAT.
- Manage client escalation handling and ensure timely resolution.
- Perform client retention–related activities to improve customer satisfaction.
- Provide operational support to ensure smooth daily operations.
- Escalate complex issues to relevant internal teams.
- Adhere to company policies, quality standards, a...
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