Job Description
Job Title: Customer Support Executive (Voice Process)
Location: Noida, Sector 62
Working Days: 6 Days a Week
Working Hours: 10:00 AM – 7:00 PM
Joining: Immediate Joiners Only
About the Role
We are hiring Customer Support Executives – Voice Process for a leading MNC in Noida. The role involves handling customer interactions over voice calls and delivering high-quality support to domestic and international customers.
Key Responsibilities
Handle inbound and outbound voice calls professionally.
Address customer queries, concerns, and service requests effectively.
Provide accurate information and resolve issues within defined TAT.
Manage client escalation handling and ensure timely resolution.
Perform client retention–related activities to improve customer satisfaction.
Provide operational support to ensure smooth daily operations.
Escalate complex issues to relevant internal teams.
Adhere to company policies, quality standards, an...
Location: Noida, Sector 62
Working Days: 6 Days a Week
Working Hours: 10:00 AM – 7:00 PM
Joining: Immediate Joiners Only
About the Role
We are hiring Customer Support Executives – Voice Process for a leading MNC in Noida. The role involves handling customer interactions over voice calls and delivering high-quality support to domestic and international customers.
Key Responsibilities
Handle inbound and outbound voice calls professionally.
Address customer queries, concerns, and service requests effectively.
Provide accurate information and resolve issues within defined TAT.
Manage client escalation handling and ensure timely resolution.
Perform client retention–related activities to improve customer satisfaction.
Provide operational support to ensure smooth daily operations.
Escalate complex issues to relevant internal teams.
Adhere to company policies, quality standards, an...
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