Job Description
About the Company
We are a financial software company providing stock analysis software and associated services to users and members.
We are expanding our customer support team and are looking for responsible and stable Customer Support Executives to support our platform users and daily operations.
Key Responsibilities
Customer & Platform Support (Main Role)
Handle customer enquiries via WhatsApp, system and community platforms
- Provide after-sales support on products, membership and courses
- Respond clearly and patiently to user questions and issues
Follow up cases and ensure proper resolution and records
Daily Operations & Internal Coordination
Assist in course notifications and user communications
- Maintain FAQ, standard replies and customer records
Work closely with operations, sales and technical teams to close issues
...
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