Customer Support Executive

Job Description
We are looking for highly independent and hands-on individuals to join our operations team as CUSTOMER SUPPORT EXECUTIVE. You will be responsible for following:
Permanent fulltime position, 5 days week.
Reporting to immediate supervisor in Operations.
Job Roles And Responsibilities
Serve as a primary point of contact with the customer on all issues relating to the account being assigned.
Respond to customer queries in a timely and accurate way via email, phone etc.
Follow up with customers to ensure their issues are resolved.
Monitor and coordinate of Spares and Repair deliveries to customers.
Support the customer in escalating issues and discrepancies resolutions.
Organize and support meetings/visits with the customers.
Follow up on payment issues with the customers.
Maintain good relationships with both customers and principles.
Extending opportunities to principles on a routine basis.
Other duties as assigned by the superviso...