Customer Support Executive

Description

We are looking for fresher customer support executive. As a Customer Support Executive for Jewelry on Etsy, you will be responsible for providing excellent customer service and support to our buyers. You will be working closely with our customers to ensure that their needs are met and their concerns are addressed in a timely and professional manner.

Responsibilities

Provide exceptional customer service to our buyers on Etsy

Handle customer inquiries, complaints, and issues via email and chat

Resolve customer complaints and issues in a timely and efficient manner

Communicate with customers to understand their needs and provide appropriate solutions

Maintain accurate records of customer interactions and transactions

Collaborate with other teams within the company to resolve customer issues

Stay up-to-date with product and service offerings as well as industry trends and best practices

Provide feedback to management on customer trends, issues, and opportunities

Skills and Qualifications

Excellent communication skills, both written and verbal

Strong problem-solving skills

Ability to handle multiple tasks and prioritize effectively

Experience with CRM software and tools

Attention to detail

Ability to work independently and as part of a team

Experience in the jewelry industry is a plus