Job Description

Job Description

Job Description – Customer Support Executive (Domestic Process)

Location Options:

  • Chennai – Corporate Office

  • Trichy – Tamil Process

  • Hyderabad – Telugu & Hindi Process

  • Kochi – Malayalam Process

  • Mysuru – Kannada Process

Current Requirement:

  • 25 Malayalam-speaking candidates for Trichy location


Job Summary

The Customer Support Executive will be responsible for handling inbound and outbound domestic calls, assisting customers with their queries, providing accurate information, and ensuring a positive customer experience. The role requires good communication skills, customer-handling ability, and a service-oriented approach.


Key Responsibilities

  • Handle inbound and outbound customer calls efficiently (domestic process)

  • Understand customer queries and provide accurate and timely solutions

  • Maintain professional communication and customer satisfaction at all times

  • Follow company processes, call scripts, and quality guidelines

  • Escalate unresolved issues to the concerned team when required

  • Maintain proper call records and basic documentation

  • Meet daily and monthly performance targets

  • Coordinate with internal teams for smooth issue resolution


Essential Qualifications

  • Educational Qualification: +2 or Any Graduation (Pass or Fail)

  • Freshers and experienced candidates are welcome

  • Fluency in Malayalam is mandatory (for Trichy requirement)

  • Basic English communication skills preferred


Skills Required

  • Good verbal communication skills

  • Strong listening and comprehension ability

  • Customer-focused and problem-solving mindset

  • Ability to handle calls confidently and professionally

  • Basic computer knowledge

  • Willingness to learn and adapt


Shift & Working Details

  • 6 days working with weekly rotational off

  • Male candidates: Rotational shifts

  • Female candidates: Day shiftGender

  • Male & Female candidates can apply

Salary & Benefits

  • Attractive salary package

  • Stable work environment

  • Growth opportunities based on performance




Requirements
Main Responsibilities: Take orders from customers accurately and efficiently. Call out to customers to collect their orders. Pack food for take away, ensuring all orders are correct and items are properly packaged. Handle cash transactions, credit card payments, and issue receipts. Maintain a clean and organized work area. Ensure excellent customer service and address any customer inquiries or concerns. Assist in restocking supplies and managing inventory. Adhere to all food safety and hygiene regulations. Work collaboratively with other team members to ensure smooth operations. Perform other related duties as assigned by the supervisor.

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