Customer Support Executive

Job Description – Customer Support Executive (Domestic Process)

Location Options:

• Chennai – Corporate Office
  

• Trichy – Tamil Process
  

• Hyderabad – Telugu & Hindi Process
  

• Kochi – Malayalam Process
  

• Mysuru – Kannada Process
  

Current Requirement:

• 25 Malayalam-speaking candidates for Trichy location
  

Job Summary

The Customer Support Executive will be responsible for handling inbound and outbound domestic calls, assisting customers with their queries, providing accurate information, and ensuring a positive customer experience. The role requires good communication skills, customer-handling ability, and a service-oriented approach.

Key Responsibilities

• Handle inbound and outbound customer calls efficiently (domestic process)
  

• Understand customer queries and provide accurate and timely solutions
  

• Maintain professional communication and customer satisfaction at all times
  

• Follow company processes, call scripts, and quality guidelines
  

• Escalate unresolved issues to the concerned team when required
  

• Maintain proper call records and basic documentation
  

• Meet daily and monthly performance targets
  

• Coordinate with internal teams for smooth issue resolution
  

Essential Qualifications

• Educational Qualification: +2 or Any Graduation (Pass or Fail)
  

• Freshers and experienced candidates are welcome
  

• Fluency in Malayalam is mandatory (for Trichy requirement)
  

• Basic English communication skills preferred
  

Skills Required

• Good verbal communication skills
  

• Strong listening and comprehension ability
  

• Customer-focused and problem-solving mindset
  

• Ability to handle calls confidently and professionally
  

• Basic computer knowledge
  

• Willingness to learn and adapt
  

Shift & Working Details

• 6 days working with weekly rotational off
  

• Male candidates: Rotational shifts
  

• Female candidates: Day shiftGender
  

• Male & Female candidates can apply
  

Salary & Benefits

• Attractive salary package
  

• Stable work environment
  

• Growth opportunities based on performance