Job Description

Job Description – Customer Support Executive (Domestic Process)

Location Options:

  • Chennai – Corporate Office

  • Trichy – Tamil Process

  • Hyderabad – Telugu & Hindi Process

  • Kochi – Malayalam Process

  • Mysuru – Kannada Process

    • Current Requirement:

  • 25 Malayalam-speaking candidates for Trichy location

    • Job Summary

    The Customer Support Executive will be responsible for handling inbound and outbound domestic calls, assisting customers with their queries, providing accurate information, and ensuring a positive customer experience. The role requires good communication skills, customer-handling ability, and a service-oriented approach.

    Key Responsibilities

  • Handle inbound and outbound customer calls efficiently (domestic process)

  • Understand customer queries and provide accurate and timely solutions

  • Maintain professional communication and customer satisfaction at all times

  • Follow company processes, call scripts, and quality guidelines

  • Escalate unresolved issues to the concerned team when required

  • Maintain proper call records and basic documentation

  • Meet daily and monthly performance targets

  • Coordinate with internal teams for smooth issue resolution

    • Essential Qualifications

  • Educational Qualification: +2 or Any Graduation (Pass or Fail)

  • Freshers and experienced candidates are welcome

  • Fluency in Malayalam is mandatory (for Trichy requirement)

  • Basic English communication skills preferred

    • Skills Required

  • Good verbal communication skills

  • Strong listening and comprehension ability

  • Customer-focused and problem-solving mindset

  • Ability to handle calls confidently and professionally

  • Basic computer knowledge

  • Willingness to learn and adapt

    • Shift & Working Details

  • 6 days working with weekly rotational off

  • Male candidates: Rotational shifts

  • Female candidates: Day shiftGender

  • Male & Female candidates can apply

    • Salary & Benefits

  • Attractive salary package

  • Stable work environment

  • Growth opportunities based on performance

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