Job Description

Customer Support Executive

Your Role

  • Customer Support: Respond to customer queries promptly and engage with them using social media channels; collaborate across departments and technical team to address customers issues and complaints

  • Social Media Monitoring: Monitor customer complaints on social media and provide assistance as needed

  • Feedback Sharing: Share relevant customer feedback to contribute to the improvement of our offerings

  • Multi-channel Management: Manage customer conversations across social media and all support channels.5. 6. 7. 8. Ensure Seamless Customer Experience: Drive a positive and seamless customer experience to enhance brand sentiment

  • Product Knowledge Mastery: Develop an in-depth understanding of our offerings to provide informative support and personalized recommendations to customers

  • Collaborative Improvement: Collaborate with customer-success and product teams to cont...

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