Customer Support Executives

Job Title: Customer Support Executive (CSE)

Number of Positions: 02

Job Location: Phase 8B, Mohali

Shift: Rotational (Day / Night)

Experience Required: 6 months to 1.5 years

Job Description:We are looking for enthusiastic and customer-focused Customer Support Executives (CSE) to join our team. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound/outbound customer interactions via calls, emails, or chatUnderstand customer issues and provide accurate and prompt solutions
• Maintain records of customer interactions and follow-ups
• Escalate complex issues to the concerned team when required
• Ensure customer satisfaction and service quality at all times

Required Skills & Qua...