Job Description

an experienced customer service manager who will be responsible for leading a team and ensuring exceptional service delivery in all aspects of freight forwarding (air,sea,road). one point of contact for internal department and external clients.responsibilities team leadership & development client relationship management operations support /issue resolution process improvement : kpi monitoring & reporting ,compliance & documentationqualifications bachelor's degree or equivalent experience 7+ years' of experience in ff customer service , with at least 2+yrs in managerial role/strong knowledge of international freight processes,incoterms and customs regulations excellent written and verbal communication skills proficiency in microsoft office suite (outlook, excel, word, powerpoint, etc.

  • Experience

    6 - 8 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree

  • Role

    Customer Support Manager

  • Industry Type

    Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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