Customer Support

We are looking for an English-speaking Customer Experience Specialist to join our support team for SaaS solutions. This includes platforms like eTrak — used by homeowners associations, gyms, and community centers for bookings, accounting, ticketing, check-ins, and more.

You will be the first line of contact with our users, resolving issues, explaining features, escalating bugs, and ensuring our customers feel supported and confident when using our tools.

You will help translate complex system behavior into understandable guidance and work closely with developers and product teams to identify root causes and prioritize improvements.

What you will do:
Answer tickets and questions about product functionality, bugs, and workflows.
Guide users through features such as reservations, program registrations, events, passes, and financial transactions.
Escalate technical issues using Jira/Confluence while following them through to resolution.
Proactively ident...