Customer Support – General Operations

About the Role

We are looking for a detail-oriented Customer Support – General Operations Specialist to support daily logistics operations. In this role, you will coordinate shipment updates, communicate with customers and carriers, and help resolve delivery issues to keep freight moving efficiently.

This is a fast-paced position ideal for someone who enjoys problem-solving, organization, and communication within transportation or freight operations.

Key ResponsibilitiesCustomer Support & Communication

• Act as the main point of contact for shipment updates and delivery inquiries
• Respond to emails, calls, and tickets professionally and promptly
• Provide accurate shipment status updates
• Coordinate with carriers, drivers, and internal teams to resolve issues

Logistics Coordination

• Monitor daily shipments and ensure loads stay on schedule
• Communicate delays or exceptions proactively
• Sch...