Customer Support Intern

Customer support intern
Who We Are
The Role
What You’ll Do
- Meet call volume standards along with other key performance indicators
- Demonstrate a comprehensive understanding of multiple user-friendly Software Platforms
- Build customer rapport by probing, listening, and offering solutions that resolve customer issues
- Provide prompt, accurate, and friendly customer service, ensuring that customers are supported and valued.
- Escalate technical support tickets within Salesforce according to urgency.
- Use a customer-focused, technical-based review process to educate customers about their transaction.
- Engaging in active listening with callers, confirm or clarify information and manage the call following specific technical requirements.
- Maintain a strong work ethic with a total commitment to success every day.
What You’ll Bring
- Strong customer focus—dedicated to meeting the expectations and requirements of customers and acts with customer in...