Customer Support Lead

About Role - Curefit Healthcare Pvt Ltd, founded in 2016, is India's largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company's vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.

Role Overview -

The Customer Support Lead oversees daily operations for a team of 15-20 CS consultants, ensuring optimal capacity planning, roster management, and adherence to SLAs, quality, and productivity targets. The role focuses on maximizing efficiency through data-driven monitoring, coaching, an...