Customer Support Lead (SaaS)

At Marvin, we believe understanding your customers should be part of every company’s DNA. Our AI-powered research and insights platform makes it easier than ever for teams to collect, organize, analyze, and share customer feedback. We’re looking for our first Customer Support Lead to build and scale Marvin’s support function from the ground up.

The Role We’re looking for our first Support Leader to build and scale Marvin’s support function. You’ll own the end-to-end support experience for our customers — from designing processes to hiring the team, defining KPIs, and working cross-functionally with Product, Sales, and Customer Success.

This is not a “keep the lights on” role. It’s about building — support systems, playbooks, and culture — so our customers get help that’s fast, empathetic, and insightful.

What You’ll Do

• Build and lead Marvin’s support team — recruiting, onboarding, and coaching high-performing...