Customer Support

Customer Care Specialist - All the languages

Would you like to improve your career in a tech company in Europe? Apply for this job position and we can have a scheduled appointment with competitive salaries and accomodation.

Job Description

As a Customer Care Specialist, you will be the first point of contact for supply and demand-related customer support inquiries for our French-speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.

Responsibilities

Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.

Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third parties), and Quality Engineering teams.

Coordinate regul...