Customer Support

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an German speaking Customer Support for their office in Lisbon.  

Position: Customer Support

Location: Lisbon, Portugal 

Employment type: Full-time (6 month contract)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Managed both incoming and outgoing customer calls

• Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries

• Reviewed reported cases within established turnaround times and quality standards

• Escalated complex or unresolved issues according to company protocols

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)

• Ability to listen actively, identify, apply, and explain service  with expertise, clarity, and so...