Customer Support

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an German speaking Customer Support for their office in Lisbon.  

Position: Customer Support

Location: Lisbon, Portugal 

Employment type: Full-time (6 month contract)

Remuneration: Base salary

About the role.
You will support customers while monitoring transactions, identifying suspicious activity, and assisting with fraud-related investigations. By combining customer interaction with analytical review, you will help protect transactions, maintain customer trust, and support operational integrity through accurate documentation and collaboration with internal teams.

DUTIES AND RESPONSIBILITIES:

• Monitor transactions and user activity to identify suspicious or fraudulent behavior.

• Use internal tools, reports, and alerts to detect, investigate, and escalate fraud cases.

• Conduct end-to-end fra...