Customer Support

Position: Customer Support

Location: Lisbon, Portugal 

Employment type: Full-time (6 month contract) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.

• Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.

• Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.

• Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.

• Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.

• Partner with inter...