Job Description

Customer Support | (LiveChat - IT Helpdesk) | Mandarin Speaker

Eternity Recruitment – Kuala Lumpur, Kuala Lumpur

As a Customer Service Executive (IT HelpDesk), you will provide prompt support, handle inquiries, troubleshoot IT issues, and ensure a seamless customer experience. Responsibilities include maintaining records, assisting with system testing, improving processes, and ensuring compliance. Strong analytical and communication skills are required, with a preference for Mandarin speakers. Ideal candidates have customer service or IT support experience and can work fixed shifts from Monday - Friday. The ideal candidate should be bringing a balance of experience and adaptability to the role.

What we offer:

  • Medical claim
  • Season parking
  • Quarterly attendance allowance
  • National / Labour day Allowance

Key Responsibilities:

  • Provide good customer service promptly.
  • Identif...

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