Customer Support (Macship)

Detail-Driven Logistics Support Specialist Ensuring Seamless Shipment Tracking and Customer Resolution

Job Description

Responsible for managing end-to-end shipment workflows by proactively monitoring consignments across multiple carrier platforms and operational systems. This role focuses on timely issue identification, accurate reporting, and effective communication with carriers and customers to ensure efficient transport processes and high levels of customer satisfaction. Strong attention to detail, proactive monitoring, and the ability to manage multiple workflows are essential to success in this role.

Key Responsibilities

• Monitor the ticketing system for new and re-opened tickets and take appropriate action.
  

• Update ticket statuses based on progress (e.g., Investigation in Progress, Enquiry Resolved).
  

• Liaise with carriers and customers vi...