Customer Support Manager (B2B SaaS – Marketing Tech Focused)

Working Schedule: Monday – Friday (Pacific Standard Time)

Working Arrangement: Fully Remote

Salary: $1,400 - $1,600

Benefits:

• 13th Month Pay
• HMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)
• Personal Time Off (After a 90-day probationary period)

You can apply here:

Employer Overview

A SaaS company located in San Francisco, California. They help over 3,000 eCommerce brands turn anonymous traffic into known users through solutions such as quizzes, banners, and smart pop-ups. These tools build rich customer profiles that integrate directly with email and SMS platforms, enabling stronger and more effective retention marketing efforts.

Job Responsibilities

• Provide timely, enterprise-level customer support via email, live chat, and Zoom/video calls
• Troubleshoot platform issues by...