Customer Support Manager

Role Overview

This role is responsible for leading, coaching, and motivating a customer service team to deliver best‑in‑class customer satisfaction and performance outcomes . The role focuses on driving high‑quality resolution, managing performance through clear communication and effective coaching, supporting complex customer issues, and embedding a positive, inclusive team culture .

The role also plays a key part in recruitment, operational delivery, workforce management, and continuous improvement , with success measured through customer, colleague, and productivity KPIs.

Key Accountabilities & Decision Ownership

Lead and Inspire Customer‑Facing Teams

• Lead and motivate the customer support team, ensuring regular objective check‑ins and performance evaluations in line with defined standards.
• Provide coaching to team me...