Customer Support Manager

The Vision of Influx: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.

The Service Delivery Manager plays a pivotal role in embodying our vision by fostering a human-centric approach to our online business interactions. This role is dedicated to managing end-to-end relationships with clients, ensuring their utmost satisfaction and driving service excellence. The Service Delivery manager provides leadership and direction to Team Leaders and Customer Service Agents, maintaining high standards of service, adaptability to evolving client needs, and nurturing exceptional team dynamics to enhance the client experience.

What do you bring to the table?

• Facilitating a seamless onboarding experience for new clients
• Establishing a strong client rel...