Customer Support Manager

We are looking for a Customer Support Manager to lead and elevate our customer service operations ensuring a seamless and satisfying experience for every client interaction. This role is central to building trust resolving issues efficiently and driving service excellence across our customer touchpoints.

The ideal candidate brings a proactive mindset strong leadership qualities and a passion for delivering best-in-class customer care. You should be detail-oriented solutions-driven and ready to set new standards in service delivery. If you thrive in fast-paced environments and are committed to customer satisfaction read on.

Key Responsibilities

Core Functions

• Oversee the day-to-day operations of the customer care team ensuring prompt and professional handling of all inquiries and complaints.

• Develop and implement service protocols to improve response time and client satisfaction.

• Monitor service ...