Customer Support Manager

Customer Support Manager

Department: Mark Rink

Employment Type: Full Time

Location: Halifax, NS

Compensation: $17.00 - $22.00 / hour

Description

Customer Support Manager

Location: Halifax, NS
Job Type: Full-time

We are seeking a dynamic and experienced Customer Support Manager to join our team and elevate our customer service operations. In this pivotal role, you will lead our customer support department, ensuring that our clients receive exemplary service while maintaining a positive and productive work environment for our support staff.

Key Responsibilities

• Lead and manage the customer support team to ensure high performance and job satisfaction.
• Develop and implement effective customer service strategies and procedures to enhance customer experience.
• Monitor and analyze customer support metrics and KPIs to i...