Customer Support Manager

Job Title: Customer Support Manager
Location: Remote
Work Shift : PST
Working Hours : 40 hours per week; Full-time
Job Description:

We are urgently looking for a high-caliber Customer Support Manager to join our team. This role is ideal for someone professional who combines excellent English communication skills, strong empathy, and proven reliability.

The Customer Support Manager will be hands-on in managing customer inquiries while also ensuring high-quality support standards across email-based channels.
Key Responsibilities:

• Manage and respond to customer inquiries primarily via email

• Provide empathetic, clear, and professional support to customers

• Use Zendesk to handle tickets efficiently and accurately

• Ensure timely responses and high customer satisfaction

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