Customer Support Manager

The Business

You will join a global manufacturing business with a long-established presence in a specialist product area of manufacturing and are without question the market-leader.

The Role

The Customer Support Manager is responsible for leading a team of customer support agents, ensuring high-quality service delivery while fostering a culture of continuous learning, coaching, and professional development. The role balances operational oversight with strong people leadership to support both individual growth and team performance.

Key Responsibilities

Team Leadership

• Drive, empower, and energize a high-performing team of customer service / technical professionals to consistently exceed customer expectations.
• Pinpoint skills gaps and growth opportunities, crafting tailored development plans to unlock each team member’s full p...