Job Description
Description We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.
Responsibilities:
• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.
• Train new team members on our customer service policies and best practices.
• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.
• Regularly review customer interactions for quality assurance and identify areas for improvement.
• Keep the team updated on changes to company products and services.
• Develop and maintain knowledge-based documents, such as frequently asked quest...
Responsibilities:
• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.
• Train new team members on our customer service policies and best practices.
• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.
• Regularly review customer interactions for quality assurance and identify areas for improvement.
• Keep the team updated on changes to company products and services.
• Develop and maintain knowledge-based documents, such as frequently asked quest...
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