Job Description

Position : Customer Support Manager 

Work Hours (Client) : 9:00am - 5:00pm EST

Pay Range : $2,000

Location of Search : LATAM and SOUTH AFRICA

Work Location : REMOTE

The Role: A Hybrid of Technical Expertise & Leadership


We are seeking a senior-level Customer Support Manager to join our team in a hybrid capacity. This is a pivotal role where you will start in the trenches—handling complex technical support tickets via email—and above the horizon, working alongside a small team of two, and leading & streamlining our support operations.

As we grow, this role offers a clear trajectory to evolve into a full-time management position. You will enable our clients to be successful with our products.

Key Responsibilities


  • Technical Support Excellence: Provide high-touch support via email, assisting clients with product usage, data formatting inquiries, and complex analytics questions.
  • Data Interpretation: Ut...

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