Customer Support Officer

At Magentus , our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it's supporting clinicians, streamlining operations, or improving patient outcomes, we're here to make a real difference in healthcare through digital innovation.

The Customer Support Officer will be the first point of contact for customers using Magentus products and services. This role delivers high-quality, timely support across incidents, service requests and product enquiries while ensuring excellent customer experience. The role works closely with product, implementation and technical teams to resolve issues, escalate appropriately and help drive continuous improvement in support processes and documentation.

• Responding to customer enquiries via phone, email and ti...