Job Description
We are working with a client in Maidstone who are looking to fill a role within their Customer Support team on a temporary basis for 6 months. The role is a customer service role with call handling. There is also an element of administration within the role as well. We are looking for friendly individuals with excellent customer service skills.
The duties fr the role will be as follows;
Customer Engagement
* Provide a first point of contact function for internal and external customers, ensuring their experience is a positive one and all needs are met.
* Manage and maintain a welcoming reception and post room area.
* Receive, screen and direct telephone calls through the central switchboard system, ensuring that this is carried out following the correct procedure.
* Provide advice and guidance to customers on the processes and protocols on the wide range of administrative functions that CEST support.
Admin Support
* Organisi...
The duties fr the role will be as follows;
Customer Engagement
* Provide a first point of contact function for internal and external customers, ensuring their experience is a positive one and all needs are met.
* Manage and maintain a welcoming reception and post room area.
* Receive, screen and direct telephone calls through the central switchboard system, ensuring that this is carried out following the correct procedure.
* Provide advice and guidance to customers on the processes and protocols on the wide range of administrative functions that CEST support.
Admin Support
* Organisi...
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