Customer Support Officer

Overview

What will I be doing?

As the first point of contact for customers in your region, you’ll play a key role in delivering an excellent customer experience. Whether handling day‑to‑day enquiries or supporting wider service improvements, you’ll help ensure our customers feel supported, valued, and informed at every stage. This role offers genuine responsibility and is suitable for candidates at any career stage including recent graduates, people seeking an entry‑level opportunity, or those looking to develop their customer service and account management skills.

Your responsibilities will include:

• Managing administration throughout the customer lifecycle from creating contracts to completing end‑of‑contract tasks
• Handling customer invoice queries and resolving issues efficiently
• Promoting our services and supporting the retentions team with upselling and customer engagement campaigns
• Monitoring regional aged...