Customer Support Officer

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and bring empathy, integrity and results driven energy to every interaction? If so, we want you on our team!

As a Customer Service Officer, you'll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de escalating challenging situations and ensuring every interaction leaves a positive impression. You'll work across multi site teams, using telephony and CRM systems to navigate complex environments with precision and care.

• Proven experience in de escalating tense or challenging customer interactions.
• Familiarity with CRMs and customer databases; confident navigating multiple systems.
• Background in a complex call centre or fast paced retail environment.
• Ex...