Customer Support Officer (Outbound | Tech) - Work from home

We are seeking a proactive and commercially minded Customer Support Officer to support an ongoing audio and headphones retail program, operating as an extension of a Telco-aligned team. This role is heavily focused on phone-based store engagement, with a strong emphasis on monitoring stock levels, identifying risks and opportunities, and capturing detailed store-level insights.

The successful candidate will be confident in building rapport over the phone, highly analytical, and skilled at capturing both quantitative data and anecdotal feedback to support sales performance and availability.

Outbound Store Engagement

• Conduct scheduled outbound calls to AU/NZ retail partners according to agreed KPIs and build strong relationships with store owners, managers, and retail staff within the audio/headphones category.
• Monitor stock levels, sell-through trends, and replenishment needs, recommending orders and supporting replenishment conversations....