Job Description

Job Title: Customer Support Officer Designation: Customer Support Officer

Location: Mph-Cybercity Tower 4, Pune, IN


Job Summary:


We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong knowledge in the insurance sector and demonstrate excellent communication skills, both written and spoken. This role is crucial in providing exceptional support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.


Responsibilities:

  • Respond to customer inquiries regarding insurance products and services, providing accurate and timely information.

  • Assist clients in understanding their insurance policies, coverage options, and claims processes.

  • Document customer interactions and maintain detailed records of inquiries and resolutions.

  • Collaborate with internal teams to resolve customer issues and improve service delivery.

  • Conduct follow-ups with clients to ensure satisfaction and address any ongoing concerns.

  • Stay updated on industry trends, product knowledge, and regulatory changes affecting the insurance sector.

  • Participate in training sessions and workshops to enhance communication and customer service skills.

  • Provide feedback to management on customer trends and potential areas for service improvement.

    • Mandatory Skills:

  • Strong knowledge of insurance products and services.

  • Excellent written and verbal communication skills.

  • Ability to convey complex information in a clear and concise manner.

  • Strong problem-solving skills and attention to detail.

  • Proficient in using customer support software and tools.

    • Preferred Skills:

  • Experience in a customer support role within the insurance industry.

  • Familiarity with CRM systems and customer support platforms.

  • Ability to work collaboratively in a team environment.

  • Strong organizational skills and the ability to manage multiple tasks simultaneously.

    • Qualifications:

  • Bachelor's degree in Business Administration, Communications, or a related field.

  • Relevant certifications in insurance or customer service are a plus.

  • Demonstrated ability to work effectively in a fast-paced environment.

    • If you are passionate about providing exceptional customer service and have a strong background in the insurance sector, we encourage you to apply for this exciting opportunity.

    Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application